melbit's Privacy Policy
Learn clearly how your personal information is collected, why it is used, and how it is kept secure — all explained in plain language.
melbit is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how melbit collects, stores, processes, and protects your personal information. By using our website or platform, you are considered to have agreed to the terms of this policy.
Please read and understand this policy. If you have any questions, contact our support team — we are always here for you.
Data Collection — What Information We Collect
The following types of information may be collected during registration and use of the melbit platform:
Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Username and password (stored in encrypted form)
- Contact details (where applicable)
Financial Information
- Payment methods (bKash, Nagad, Rocket, Upay, bank account)
- Transaction history
- Deposit and withdrawal details
- KYC verification documents (where applicable)
Technical Information
- IP address and geographic location
- Browser type and version
- Device information (including operating system)
- Cookies and session data
- Login times and activity logs
Gaming Activity Information
- Play history and preferred games
- Betting patterns and statistics
- Bonus and promotion usage details
- Game session duration
Purpose of Data Collection
melbit collects and uses your information for the following legitimate purposes:
- Account Management: To create, verify, and keep your account secure.
- Age Verification: To ensure that only individuals aged 21 or older are using the platform.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- Service Improvement: To enhance the platform's performance and user experience.
- Support: To resolve any complaints or questions you may have promptly.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To identify problematic gaming patterns and take preventive action.
- Security: To protect against unauthorized access and cyber attacks.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored in your browser. When you visit the melbit website, cookies may be stored on your device. They are used to remember your session information, improve site performance, and provide an experience tailored to your preferences.
Essential Cookies
These cookies are necessary for the basic functioning of the site. They are essential for maintaining login sessions and verifying security.
Functional Cookies
These cookies are used to remember your language preferences, account settings, and gaming preferences.
Analytical Cookies
These cookies help analyze site usage and improve the quality of services. They do not contain any personally identifiable information.
Cookie Controls
You can block or delete cookies by changing your browser settings. However, please note that disabling essential cookies may cause some key features of the site to not work properly.
Data Sharing and Third Parties
melbit does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your financial transactions. These organizations follow their own privacy policies.
Legal Authorities
Information may be provided where legally required in response to court orders, legal proceedings, or valid requests from regulatory authorities.
Technology Service Providers
Technology service providers necessary for operating the site may have limited access to information, but they may not use this information for their own purposes.
Corporate Restructuring
In the event of a company merger, acquisition, or restructuring, information may be transferred, but you will be notified in advance and this privacy policy will continue to apply.
Data Security Measures
melbit adopts advanced technical and organizational measures to keep your information secure:
SSL Encryption
All data transfers are protected with 256-bit SSL encryption.
Firewall Protection
Advanced firewall and cybersecurity measures are active at all times.
Access Controls
Only authorized personnel have limited access to the information they need.
Regular Audits
Regular security reviews are conducted to ensure the effectiveness of security measures.
Please note, however, that no method of data transfer or storage over the internet can be guaranteed to be completely secure. We make every effort to protect your information, but we cannot guarantee its absolute security.
Data Retention Period
melbit retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- While Account Is Active: Information is retained for the entire duration your account remains active.
- After Account Closure: Information may be retained for as long as required to meet legal obligations and resolve disputes.
- Financial Records: Financial transaction data is retained for a specific period in accordance with applicable law.
- Inactive Accounts: Information from accounts inactive for an extended period may be securely deleted, but you will be notified in advance.
Your Rights
As a user of the melbit platform, you have the following rights:
Right to Access
You may view the information stored about you and request a copy.
Right to Rectification
If your information contains errors, you may request that they be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Object to Processing
You have the right to object to the processing of your information for certain specific purposes.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be restricted.
To exercise these rights, email us at [email protected]. We will respond to your request in a timely manner.
Protection of Minors
melbit strictly follows a 21+ age policy. This platform is for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child is using this platform, please contact us immediately at [email protected].
Changes to the Policy
melbit may update this privacy policy from time to time. If any significant changes are made, we will:
- Display a special notice on the website.
- Send a notification to your registered email.
- Update the "Last Updated" date at the top of the page.
If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. Please check this page regularly.
Applicable Law
This privacy policy is governed by applicable laws and regulations. In the event of any dispute, both parties will first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.
For any complaints or questions regarding the protection of your information, contact us directly — we are always ready to resolve issues.
Privacy Contact
Contact us for any questions about this policy or any requests regarding your information.
Our support team is ready to serve you 7 days a week, 24 hours a day