Safe and Responsible Gaming • 21+

Responsible Gaming at melbit — your safety is our priority

Play for fun, stay within your limits. melbit helps you enjoy gaming in a safe and healthy way — with deposit limits, self-exclusion and 24/7 support in Bengali.

Why is responsible gaming important?

Online gaming is a form of entertainment. However, like any entertainment, it is important to stay within limits. melbit believes that real enjoyment comes only when gaming stays under control. Responsible gaming means enjoying gaming with your budget, your time and your state of mind in check.

If gaming ever becomes a source of stress, financial difficulty or family tension instead of enjoyment, that is a warning sign. melbit provides several protective tools to help you make the right decision at that moment.

Our platform is for players aged 21 and above only. Registration by minors is strictly prohibited and we follow a rigorous age verification process.

21+

This platform is for players aged 21 and above only. Creating or using an account by a minor is strictly prohibited.

Our protection tools

melbit provides the following features to keep your gaming experience safe and well-managed.

Deposit Limit

Set your own limit on how much you can deposit per day, per week or per month. Once set, reducing a limit takes effect immediately; increasing it requires a cooling-off period.

Time-Out Feature

You can temporarily pause your account for anywhere from 24 hours to 30 days. During this time, logging in or making deposits will not be possible. Come back with a fresh mind after the break.

Self-Exclusion

If you feel gaming is getting out of your control, choose self-exclusion. Options ranging from 6 months to a permanent ban are available. Once this feature is activated, reversing it is difficult — intentionally so.

Loss Limit

Decide in advance the maximum amount you are prepared to lose within a given period. Once that limit is reached, no further bets can be placed — your budget is protected automatically.

24/7 Bengali Support

Our Bengali-speaking support team is always ready to help with any matter related to responsible gaming. Contact us via live chat or email — they will listen to your concern and point you in the right direction.

Minor Protection

If there are children or teenagers in your household, use parental control software on your device. melbit never permits minors to operate gaming accounts.

Recognise the warning signs

If you feel that any one or more of the following is happening in your life, stop for a moment right now and seek help:

  • You are betting beyond your budget and feeling regret afterwards.
  • You keep coming back to recover losses ("chasing losses").
  • You are hiding your gaming habit from family or friends.
  • You are gaming at the expense of work, studies or family responsibilities.
  • You have tried to stop gaming but have not been able to.
  • You are betting with borrowed money or loans.
  • You become irritable or anxious when you are not gaming.

Take action now

Take a short break. If you feel you are losing control, activate a time-out from your account settings — it only takes a few seconds.

Reduce your deposit limit. Set a monthly budget and play only with money set aside for entertainment.

Talk to someone close to you. Let a family member or trusted friend know about your gaming habits. Seek support rather than facing the problem alone.

Choose self-exclusion. If you are experiencing long-term problems, activate full self-exclusion. It is your strongest form of protection.

Build healthy gaming habits

Disciplined gaming makes your enjoyment last longer. Follow these four simple principles.

01

Set a Budget

Allocate a fixed amount each month for entertainment. Even if it runs out, end the session — do not try to recover losses.

02

Set a Time Limit

Decide on a time limit before each gaming session. Use a timer and stop at the set time, even if things seem to be going well.

03

Let Go of Winning Expectations

Do not think of gaming as a way to earn money. Treat every session as the cost of entertainment — a win is a bonus, not the main goal.

04

Take Regular Breaks

Decision-making ability drops during long sessions. Take a break of at least 15 minutes every hour — stand up, drink some water.

Need help? Get in touch

The melbit support team is always by your side for any matter related to responsible gaming. Reach us through any of the channels below:

melbit Support

Our Bengali-speaking team is always ready to help with any problem, question or protection tool setup.

Live Chat — 24/7, instant response
Email: [email protected]
7 days a week, 24 hours a day

External support organisations

If you feel your gaming problem is becoming serious, seek advice from a mental health specialist or counsellor. For mental health services in Bangladesh, contact your nearest government hospital or psychiatry department.

Remember: asking for help is not a sign of weakness — it is an act of courage. Think of yourself and your family and take the right steps at the right time. melbit always places your wellbeing above gaming.

Responsible Gaming FAQ

Answers to the most frequently asked questions are provided here.

After logging in to your melbit account, go to the Account Settings section. Click on the "Responsible Gaming" option there and you will be able to set daily, weekly and monthly deposit limits. Reducing a limit takes effect immediately. If you have any trouble with the settings, contact our support team via live chat.

The duration of self-exclusion depends on which option you have chosen. For a fixed-term exclusion (such as 6 months or 1 year), you will need to submit a request to support to reactivate your account after the period ends. For a permanent exclusion, the account can never be reactivated. This decision is intentionally made difficult, so that you receive genuine protection.

A time-out is a temporary break — typically from 24 hours up to 30 days. During this period the account is inactive and access is restored automatically once it ends. Self-exclusion, on the other hand, is a long-term or permanent measure, applicable in serious cases. A time-out is "a short rest" and self-exclusion is "a complete stop" — two different levels of protection.

melbit is for players aged 21 and above only. Age is verified at the time of registration and any account suspected of belonging to a minor is suspended immediately. If there are children or teenagers in your household, you are advised to use parental control software on your device.

First, contact us via melbit live chat or by email at [email protected]. Our team will help you set up deposit limits, a time-out or self-exclusion. In addition, consider seeing a mental health counsellor — free consultations are available at the psychiatry department of any government hospital in Bangladesh.

Yes, all of melbit's responsible gaming tools are completely free. Deposit limits, loss limits, time-out and self-exclusion — all of these can be used at any time from your account settings. There is no charge for using them.

Play safe, stay happy

Enjoy your favourite games on melbit while following responsible gaming principles. We are here whenever you need us.

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